FAQ

Making a Reservation

1. How do I make a reservation?
   By email, WhatsApp or Phone
2. Can I book a car online or by phone?
   Yes you can book online or by phone
3. Do I need to pay upfront or can I pay when I pick up the car?
   No.
4. Can I modify or cancel my reservation? 
   Yes you can.
5. Is there a minimum age requirement to rent a car? 
   Yes, 25 years of age.
6. Can I rent a car if I’m under 25?
   No you can’t
7. Do you offer discounts for long-term rentals?
   Yes we offer that.
8. Is there a deposit required when I reserve a car?
   There is no deposit required.
9. Can I rent a car without a credit card?
   Yes you can pay with credit or debit card
10. Can I book a car for someone else?
    Yes you can.

Vehicle Pickup and Return

1. Where do I pick up the car?
   At the airport or any other location.
2. What documents do I need to bring to pick up the car?
   A valid driver’s license.
3. Can I pick up the car at one location and return it to another?
   Yes you can.
4. What time do I need to return the car?
   The time agreed upon.
5. What happens if I return the car late?
   Nothing.
6. Can I extend my rental period?
   Yes you can.
7. What should I do if I need to return the car after hours?
   You can return the car normally.
8. Can I choose the specific car I want to rent?
   Yes upon availability.
9. How do I return the car if I don't need to fill up the gas tank?
   You always have to fill up the gas tank.

Insurance and Coverage

1. Do I need to buy insurance for the rental?
   No that is included.
2. What is covered under the rental insurance?
   Damage to the rental car and third party car.
3. Do I need additional coverage if I have my own car insurance?
   No not needed
4. What is a deductible, and how does it work?
   There is no deductible
5. What should I do if I have an accident or the car is damaged?
   Call us.
6. Does the rental car include roadside assistance?
   Yes it does.
7. Does the car come with a GPS or Wi-Fi?
   No, but GPS is available separately.

Payment and Charges

1. What payment methods do you accept?
   Cash, check debit and credit cards
2. Are there any extra charges for young drivers or additional drivers?
   No extra charges
3. Is the rental price inclusive of taxes and fees?
   Yes it is
4. Will I be charged for the fuel I use during the rental?
   No charges.
5. What happens if I exceed the mileage limit? 
   There is no Limit.
6. Can I pay with a debit card?
   Yes you can pay with a Debit Card.

Additional Services and Features

1. Do you offer child car seats or booster seats? 
   Yes free of charge
2. Can I add an additional driver to my rental?
   Yes you can
3. Can I rent a car with a GPS or mobile hotspot? 
   Yes with GPS
4. Can I get a car with automatic transmission or do you only have manual cars?
   Only automatic transmissions are available.
5. Can I rent a 4x4 or SUV for off-road driving?
   Yes you can
6. Do you allow pets in your rental cars?
   No pets allowed.
7. Can I rent a car with a roof rack for outdoor gear?
   No that is not possible.

After Rental: Problems or Issues

1. What should I do if the car breaks down during my rental?
   Call the rental agency
2. What happens if I lose my rental keys or documents?
   Call the rental agency
3. How can I contact you if I have an issue with my rental car?
   By phone or text message.
4. What happens if I forget to return something in the car?
   We will send it to you.
5. What if I leave personal items in the car when I return it?
   We will send it to you.